Returns & Refunds
Every iamspides item is made to order especially for you. Because of that, we generally can’t accept returns or exchanges for ordering the wrong size, selecting the wrong item, or simply changing your mind.
But if we screwed something up, that’s different.
If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery and we’ll make it right.
Please include your order number, a description of the problem, and a clear photo showing the issue. Depending on the situation, we’ll arrange a replacement or refund. You won’t normally need to send a damaged or defective item back.
Sizing
Since our apparel is made to order, please check the size chart on the product page before ordering. We generally can’t offer replacements or refunds when the correct item was produced in the size ordered.
Lost or Delivery Problems
If your order doesn’t arrive or there’s a problem with delivery, contact us with your order number and we’ll investigate what happened and determine the best way to help.
A Note About Handmade-to-Order Printing
Small variations in print placement or appearance can occur during production and aren’t necessarily considered defects. That said, if something looks genuinely wrong, send us a picture. We’d rather look at it than have you quietly sitting there thinking, “Well, this sucks.” 😂
Need Help?
Contact us at support@iamspides.com with your order number and we’ll take it from there.
WITH LOVE.
SPIDES 🖤